What do I do if the transfer I made to pay for a USD purchase is returned by the bank?

You must notify this situation immediately to the email: servicio@mercadolar.com indicating your locator, attach support of the transfer(s) made where the transaction data is evidenced (receiver of the amount in Bolivars / identity card or rif / account number) and your account statement, where the return of funds is displayed, this, for the purpose of contacting the seller to report what happened and to validate if he made any mistake when uploading the data of the receiving account of the Bolivares.